FAQ

Answers to your questions

Do I need a referral letter to be seen by a doctor at Skin Care West?

Yes. You need a letter from another physician, preferably your Family Physician in order to be scheduled for consultation with a physician at Skin Care West.

I've previously been seen at Skin Care West. Do I need another referral letter to come back?

Yes. Ongoing care at Skin Care West requires a re-referral letter approximately once per year.
Your Family Physician has the important role of working with you to manage and prioritize your medical care. Please discuss with your Family Physician whether referral back to Skin Care West is indicated. Your doctor may choose to perform your skin examination and/or resume management of your skin issues.
Please contact our clinic if you are not sure if your re-referral letter is due.

Are there geographic limitations to who can be seen at Skin Care West?

Yes. Our catchment extends from Duncan to Bowser and includes Port Alberni and communities on the West Coast.

How long is the waiting list?

The time to see a physician varies with the reported urgency of your case in the referral letter from your doctor. For most cases, the wait is approximately 8 months.

What is the no-show policy?

No-show violations are evaluated on a case-by-case basis. Patients who don't show up for scheduled appointments are blocking access of other patients who would have benefited from that appointment time. Depending on the circumstances, patients may be charged a no-show fee or permanently discharged from the practice.

May I ask the doctor about all of my skin problems?

A Dermatology consultation typically focuses on the question or concern raised by the family doctor in the referral letter. Secondary problems often require another referral letter from your Family Physician.

If you have a question that isn’t listed here, please reach out to us through our contact page.